Ihr Textilspannrahmen Hersteller! Professionelle Beratung unter (+49) 6181 67160 | [email protected]
Go to wishlist Wishlist

Shopping cart

Your cart is currently empty

Right of Cancellation

Right of Cancellation


Consumer's Right of Cancellation


If the customer is a natural person entering into a transaction for a purpose which can be mainly attributed to their commercial or independent professional activity (consumer), the customer has a right of cancellation pursuant to § 312g in conjunction with § 355 BGB.


Cancellation Policy

Right of Cancellation

You have the right to cancel this contract within fourteen days without giving reasons.

The period of right of cancellation in a contract of sale is fourteen days starting from the date on which you, or a third party nominated by you, other than the carrier, have taken possession of the goods.

In the case of a contract encompassing several goods you have ordered within a single order and have them delivered separately, the cancellation period is fourteen days from the date on which you or a third party nominated by you, other than the carrier, have taken physical possession of the last goods.

In order to exercise your right of cancellation, you must contact and inform us (Primex GmbH, Senefelder Strasse 12, 63456 Hanau, phone . 06181/67160 Fax 06181/671622 , e -mail [email protected] by a clear statement (e.g. letter via postal mail, fax or email)) of your decision to cancel this contract.

You may use the attached cancellation form, but it is not obligatory.

In order to meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of your right of cancellation before the cancellation deadline.


Consequences of Cancellation

If you cancel this contract, we will reimburse all payments received from you, including delivery costs (except for the additional costs arising from the fact that you have chosen a method of delivery other than the cheapest standard delivery option offered by us), immediately and repay at the latest fourteen days from the date on which the notice is received through your cancellation of this agreement with us. For this repayment we use the same method of payment that you used in the original transaction, unless both parties explicitly agreed otherwise; under no circumstances will you be charged any fees for such repayment.

We may refuse reimbursement until we have received the goods back, or until you have demonstrated that you have returned the goods, whichever is the earliest.


You are obliged to return or to pass the goods promptly and in any event not later than fourteen days starting from the date on which your notification of cancellation of this contract is received by us (Primex GmbH, Senefelder Strasse 12, 63456 Hanau). The deadline is met if you send the goods before the expiration of the period of fourteen days. You bear the direct cost of returning the goods.


You are obliged to pay for any diminished value of the goods only when such loss in value is due to an unnecessary handling of the goods not pertaining to checking the condition, characteristics and functionality of the goods.



The right of cancellation does not apply to distance contracts for the supply of goods which are not prefabricated and the production of which an individual choice or decision by the consumer is required or which are clearly tailored to the personal needs of the consumer.


End of cancellation policy.


If you want to cancel the contract, please fill out this form and send it back.


Sample Cancellation Form
If you want to cancel the contract, please fill out this form and send it back:

Primex GmbH
Senefelder Strasse 12
63456 Hanau



I/We hereby give notice that I/We (*) withdraw from my/our (*) concluded contract of sale of the following goods (*)



Order-No./Order:  _________________________________________

(not required by law but certainly helps in the assignment)


Date of Order (*)/Date of Receipt (*):


Name of the consumer(s):


Address of the consumer(s):


Signature of the consumer(s):
(only for written notification)

Date: __________________________________


            (*) Delete as applicable.